Albany Management Privacy Policy

Last Updated: December 15, 2025
*Albany Management – Corporate Office, 4 Computer Drive West, Albany, NY 12205 – (518) 458-7113

Albany Management (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit: albanymanagement.com, contact us, submit inquiries, or interact with the tools and features on our website, including our AI-powered chat agent.

By using this website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information in the following categories:

a. Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Company name
  • Inquiry details, rental interests, or messages sent through forms
  • Information you share with our chat agent

b. Information Collected Automatically

When you visit our website, standard technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on the site
  • Referring website
  • General location data (city/state level)

This information helps us improve website functionality and user experience.

c. Information Collected Through the AI Chat Agent

Our website uses an AI-powered chat agent to assist visitors with questions and provide information based on Albany Management’s published website content.

The chat agent may collect:

  • The text you enter into the chat
  • Contact information you choose to share (e.g., name, email, phone)
  • Service or property preferences
  • Questions or requests related to leasing, commercial properties, or residential rentals

The chat agent only provides information based on verified website content and public business information. It does not access or store sensitive personal data without your explicit submission.

Chat transcripts may be reviewed internally to:

  • Improve customer service
  • Enhance website content
  • Identify common questions or needs
2. How We Use Your Information

We use collected information to:

  • Respond to inquiries, service requests, and leasing interests
  • Schedule tours or connect you with the appropriate representative
  • Provide accurate information about our properties and services
  • Improve website usability and customer experience
  • Maintain security and prevent misuse of the website
  • Enhance the performance and accuracy of our chat agent
  • Comply with legal and regulatory requirements

We do not sell or rent your personal information.

3. How Information Is Shared

We may share information only in these situations:

  • With authorized Albany Management staff to respond to inquiries
  • With service providers who support our website, hosting, analytics, or AI chat agent functionality
  • When required by law, legal process, or regulatory request
  • During a business transfer, such as a merger or acquisition

All service providers must protect your information and use it only for the intended purpose.

4. AI Chat Agent Transparency

To support transparency and compliance, users should know:

  • The chat agent is AI-powered and may generate responses automatically.
  • Responses are based on Albany Management’s website content, guidelines, and publicly available business information.
  • Interactions may be logged to improve accuracy and user experience.
  • The agent does not have access to private systems, tenant accounts, or sensitive personal data unless you voluntarily provide it.
  • The chat agent should not be used to submit confidential or financial information.

If you prefer not to use the AI agent, you may contact us directly at: (518) 458-7113

5. Cookies & Tracking Technologies

Our website may use:

  • Cookies
  • Analytics tools (e.g., Google Analytics)
  • Tracking pixels
  • Session storage

These tools help improve website performance and user experience. You can modify your browser settings to reject cookies.

6. Data Security

We implement reasonable technical and administrative safeguards to protect your information. However, no online system can guarantee complete security. Please avoid submitting highly sensitive information through forms or the chat agent.

7. Your Rights & Choices

Depending on your location, you may have rights to:

  • Request access to personal information
  • Request corrections or updates
  • Request deletion of your information
  • Opt out of non-essential cookies
  • Withdraw consent for communication

To submit a request, contact us at: connect@albanymanagement.com or (518) 458-7113.

8. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices or content of third-party websites.

9. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy periodically. When we do, the revised policy will be posted on our website with a new “Last Updated” date. Your continued use of our services after any changes have been posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy or your data, please contact:

Albany Management Corporate Office 4 Computer Drive West Albany, NY 12205 Phone: (518) 458-7113 Email: Connect@albanymanagement.com